Uh-oh – 20% of All Tweets Are About Brands

Tweeting about brands

Photo: Somewhat Frank

Marketing Charts reports on Twitter stats published by Penn State University, saying that 20% of all tweets are about brands

“People are using tweets to express their reaction, both positive and negative, as they engage with these products and services,” said Jansen. “Tweets are about as close as one can get to the customer point of purchase for products and services.”

It has never been this obvious that customer service is one of today's most powerful marketing tools. Make it proactive. Make it part of your core values. True customer service is here to stay.

Olle AhnveOlle Ahnve
Posted on September 16, 2009
  comments 0 comments   tags Customer_support, Twitter,   permalink Permalink

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